This area of our website is designed to bring you lots of useful information. Information is provided in drop down menus below. You can also use the search button located top right of your screen.

External Information

NHS Direct – 111 Samaritans – 116 123 Victim Support – 0808 168 9111 National Domestic Abuse Helpline – 0808 2000 247 Rape Crisis – 0808 802 9999 Refuge (Domestic Abuse Helpline) – 0808 2000 247 CALM (Campaign against living Miserably) For Man ages 15-35 – 0800 58 58 58 PAPYRUS (Young Suicide Prevention Society) – 0800 068 4141 Marie Curie Support Line – 0800 090 2309 The Silver Line (Info, Friendship & Advice to Older People ) – 0800 470 8090 Childline – (NSPCC for Children) – 0800 11 11 NSPCC for adults concerned about a child – 0808 800 5000 Young Minds (For Parents) – 0808 820 5544 The Mix (Help for Mental Issues for Under 25’s) – 0808 808 4994 Cruse Bereavement Care – 0808 808 1677 NHS bereavement helpline on 0800 2600 400 Grief Encounter – 0808 802 0111 Blue Cross for Pets ( Pet Bereavement Support Service) 0800 096 66606 Alcoholics Anonymous – 0808 917 7650 National Gambling Helpline – 0808 8020 133 National Debt Line – 0808 808 4000 Christians Against Poverty (CAP)Debt Help Service during COVID-19 helpline) – 0800 328 0006. Carers Trust South East Wales (emergency grants scheme for unpaid carers) – British Red Cross (national support line ) 0808 196 3651.
Health Education England e-Learning for Healthcare has created an e-learning programme for the entire UK health and care workforce, including those working in the NHS, the independent sector and social care.
The Care Certificate workbook is a free downloadable resource to support the training process and help you and your new workers cover parts of the Care Certificate. There's a workbook for each standard supported by an introduction and glossary. Each standard includes knowledge content and ends with a section where learners can record their understanding.    
We offer free distance learning courses that are available as flexible distance learning programmes, allowing you to study from home or at work in your own time. Most of the courses are free*, providing you complete the course within the given timeframe. You must be 19-years-old or over and a resident in England to be eligible for these courses.   Register your interest below and a member of the team will be in contact.  
  These free online courses are also known as MOOCs (massive open online courses). MOOCs are short courses that are usually run free of charge by major learning providers to expand your knowledge of a particular academic topic or to help you develop a specific skill. They are free to take part in and are open to everyone regardless of age, education level and location.  
With topics for both employees and employers, Working Rights offers clear, detailed and accurate information that can be used for common workplace issues and problems.
Adult Education Centres in Hull Hull College Hull Training CAB Education Guide Disabled Students Allowances (Disabled Students Allowances are grants to help meet the extra course costs students can face as a direct result of a disability, ongoing health condition, mental health condition or specific learning difficulty. They help disabled people to study in higher education on an equal basis with other students.)
Across the country more and more Changing Places toilets have been made available for disabled people who need additional space and facilities like a hoist and a changing table. These are the Changing Places toilets in Hull:
  • St Stephens, Ferensway
  • Hooper Building, Guildhall Rd
  • The Wilson Centre, entrances off Guildhall Rd and Alfred Gelder St
  • Cycle Scheme, East Park, Holderness Rd
  • Central Library, Albion St (undersized version)
  • Endsleigh Centre, Beverley Road
Some of the public toilets in the city have facilities for disabled  people accessible 24 hours a day with a national key scheme RADAR key.  RADAR keys cost £2.50 and can be purchased from the Guildhall reception or the lending library situated in central library. Proof of identification may be required. Keys are also available from Disability Rights UK

Key Transport providers

East Hull Community Transport including Dial a Ride East Yorkshire Motor Services Stagecoach buses Travel to hospital Scooters .. Powered scooters are available from TravelExtra at the station on 212832 or from Shopmobility on Level 2 at Princes Quay shopping centre on 225686 More travel information from Gov.UK Disabled person’s railcard Rough Guide to Accessible Britain Tourism for All.. and OpenBritain.Net

Blue Badge Scheme etc

Some disabled people can qualify for a Blue Car Badge that gives them parking concessions. The person should normally be more than two years old. Some people will automatically qualify if they receive Higher Rate Mobility Component of the Disability Living Allowance, or the War Pensioner’s Mobility Supplement. People who are registered blind also automatically qualify. Some other people can qualify subject to further assessment. To do this the persona must fall within one or both of the following descriptions:
  • drives a vehicle regularly, has a severe disability in both arms, and is unable to operate, or has considerable difficulty in operating, all or some types of parking meter;
  • is unable to walk or has very considerable difficulty in walking because of a permanent and substantial disability.
Guidance qualifies the term ‘permanent and substantial disability’, saying that it means ‘a condition that is likely to last at least three years’. It goes on to say, ‘It is envisaged that badges will generally only be issued to people who are unable to walk only with excessive labour and at an extremely slow pace or with excessive pain .. Their degree of impairment should be at a comparable level to that required to claim the Higher Rate Mobility Component of the Disability Living Allowance.’ Qualification for Children under 2 Children under 2 may be eligible for a Blue Badge if:
  • the child has a condition that requires that they be always accompanied by bulky medical equipment which cannot be carried around with the child without great difficulty .. or ..
  • the child has a condition that requires that they must always be kept near a motor vehicle so they can, if necessary, be treated for that condition in the vehicle or taken quickly in the vehicle to a place where they can be so treated.
More information on qualification for a Blue Badge To apply for a Blue Badge in Hull phone 300 300 or call in at one of the Council’s Customer Services Centres.
The Motability Scheme enables disabled people to exchange either their Higher Rate Mobility Component of Disability Living Allowance or their War Pensioners’ Mobility Supplement to obtain a new car, powered wheelchair or scooter.
To claim an exemption from vehicle tax you must be receiving higher rate of the mobility component of Disability Living Allowance or War Pensioners Mobility Supplement.
The Council and other public services have duties towards disabled people under the Equality Act 2010. The public sector equality duty requires public bodies to have due regard to the need to eliminate unlawful discrimination, advance equality of opportunity, and foster good relations across all aspects of equality protected by the Act. More information on the website of the Equality and Human Rights Commission.
The following agencies can assist with benefits and/or financial advice: Citizens Advice Bureau Hull and East Yorkshire Credit Union Debt advice There is a comprehensive account of benefits, tax relief and other help on the Gov.UK site
The easiest way to look for NHS and related services is through NHS Choices. This allows you to search by postcode, location or practice name for GPs, Walk-in Centres, Dentists, Pharmacies, Opticians .. as well as support for carers.

There is no shortage of information. All of the organisations below have plenty of information on their websites and most offer telephone help/advice as well.

Carers Trust .. including links through to many other helping organisations

Carers UK .. including links through to many other helping organisations

Young carers net

Independent Age (for older people and their carers) ..

Contact a Family (for families with disabled children) .. including links through to many other helping organisations

NHS Choices (a very good information site for carers)

Carers Information and Support Service

Hull City Council

Care Quality Commission (the people who check the quality of care services)

Gov.UK (Government information website)

Mencap (for people with a learning disability)

Challenging behaviour foundation

AgeUK (for older people)

Alzheimer's Society (for people with dementia and their families)

Mind (mental health organisation)

Parkinson's UK

There are many more websites with information for carers and families. The Carers' Centre in Hull (tel 225078) can help carers to use the internet and find the information they need.

Guides for carers

Looking after someone .. download from Carers UK .. guide to carers' rights and benefits.

The essential carer's guide .. available from the Carers Trust

A guide for carers by carers .. download from the MacMillan Trust

Guide for carers of someone with epilepsy .. download from Epilepsy Scotland

Connect to Support Hull is your local information and advice website. You can use this to find Information and advice and discover local groups and activities within your community.  
What we provide Hull Optimists teaches swimming to anyone who has failed to learn to swim by traditional methods. They may have a physical, sensory, or learning disability, suffer from back pain or have a fear of water. You are welcome to watch a session and talk to club members. If you decide to join, complete an application form. People with a disability must ask their doctors to sign the form. If you need assistance in the changing room you must bring your own helper. Cost Free Contact: (for Mondays), (for Thursdays)
Sight Support   Here for people with sight loss. Sight Support is a UK registered charity which provides support for people with sight loss in Hull and the East Riding. Our Vision We believe no-one in Hull & East Yorkshire should have to face sight loss alone and every visually impaired person can enjoy the same opportunities and quality of life as those who are fully sighted. Our Mission Our mission is to improve and enrich the quality of life for local people at any and all stages of sight loss, through the provision of a wide range of support services, enabling them to reach their full potential and lead independent lives. We currently support more than 2,300 local people with a range of visual impairments and work closely in partnership with local authorities, other local charities and a variety of support groups to provide the most appropriate support to suit each individual’s specific needs.
Autism Spectrum Disorder (ASD) is a lifelong condition that affects how a person communicates with and relates to other people. It also affects how a person makes sense of the world around them. Autism is known as a spectrum condition both because of the range of difficulties that affect adults with autism and the way that these present in different people. This means that while some people can lead relatively independent lives, others will require significant support. People with autism have a wide spectrum of needs and, therefore, no two people are the same.  Often people with autism have difficulty
  • understanding verbal and non-verbal communication, such as gestures, facial expressions and tone of voice
  • recognising and understanding other people's feelings and manaing their own
  • understanding and predicting other people's intentions and bahaviour and coping with new or unfamiliar situations.
Many people with autism may experience sensory sensitivity or under-sensitivity to certain sounds, tastes, smells, colours or touch.  Many people can also have other consitions such as Attention Deficit Hyperactivity Disorder (ADHD), a learning disability, dyspraxia, dysphasia and difficulties undertsanding the spoken word. Visit the NHS Choices website to find out more about autism Visit the NHS Choices website to find out more about ADHD There are also a number of organisations that you can access for information, advice and support

The National Autistic Society

The National Autistic Society is a UK charity that provides information, advice and support to people with autism. Access the National Autistic Society website for more information They also offer a free to call from your land line Autism help line which operates Monday to Thursday 10am to 4pm,  and 9am to 3pm on Fridays
  • telephone: 0808 800 104
  • text: 07903 200 200
  • minicom service: 0845 070 4003

The National Autistic Society Hull and East Riding Branch

The National Autistic Society also has a local point of contact for you if you live in Hull or the East Riding. They are able to offer support to people with Autism or Asperger syndrome. Visit the National Autistic Society Hull and East Riding Branch website for more information Alternatively you can telephone them on 07917 040 380 or email them at

Spectrum Singles

If you are on the Autism spectrum and wish to make friends and connect with other people then you may want to check out the Spectrum Singles website. It is a dating and social media website created by people on the autism spectrum for people on the autism spectrum. Visit the Spectrum Singles website to find out more

Early Bird

Early bird is a three month parent support programme for the families of pre-school children with a diagnosis on the autistic spectrum. The programme uses a combination of weekly group training sessions and home visits with video feedback. If you are interested in talking to somebody about this provision contact: City Psychological Service Hull City Council Brunswick House Strand Close Beverley Road Hull HU2 9DB

Asperger syndrome

Asperger syndrome is often referred to as a higher function presentation of ASD, although now it has been recognised as a diagnosis in its own right. People with Asperger syndrome are often assessed as having average or above average intelligence. They do not usually have a learning disability, although they can experience some learning difficulties. They have fewer problems with speech but may still have difficulties with understanding and processing language. Visit the NHS Choices website to find out more about Asperger syndrome The following organisations also provide lots of useful information, advice aand support to people with autism and asperger syndrome

Autism Plus

Autism Plus is a charity that supports adults and young people with autism, learning disabilities and mental health conditions across Yorkshire and Humber. Access the Autism Plus website to find out more


Case is a local charity which provides training, support and employment opportunities to people with a learning disability.  They are based at 60 Charles Street Hull HU2 8DQ Visit the CASE website for more information Or you can telephone then on 01482 320 200 or email them at


FiND is a local organisation that offers holiday clubs and activities for people with a  learning disability Visit FiND's website to find out more Or you can telephone them on 01482 870 785 or email them at Matthews Hub Provides a unique support service for people aged 16 and above with asperger syndrome and high functioning autism in Hull and East Riding.

Matthew's Hub

Matthew’s Hub is a support service for people with high-functioning autism and Asperger's Syndrome. They can support you in -
  • training and Learning
  • advice
  • social networking ppportunities
  • advocacy
Visit the Matthew’s Hub website to find out more Alternatively, you can contact them via – You can visit them in person - 1st Floor Regent House 183 Ferensway Hull HU1 3UA
Last reviewed: 20/06/2017

General Information

Hearing loss may be caused by a number of factors. This can include -
  • genetics
  • old age
  • exposure to noise
  • infections
  • birth complications
  • trauma to the ear
  • certain medications or toxins
Hearing loss can be temporary or permanent and can affect all age groups. Visit the NHS Choices – hearing loss to find out more (Opens in a new window) Hearing loss may be gradual such as people who are in later life. Common symptoms of people with gradual hearing loss notice things such as difficulty hearing the TV or a conversation in a noisy environment. Viral infections of the inner ear can also cause hearing loss to occur all of a sudden. Another common effect of hearing loss is continual ringing in the ear which is caused by conditions such as tinnitus. If you feel that your hearing is getting worse then you need to make an appointment with your GP. Access our Local Healthcare Services page to find your nearest GP If you live in Hull there is a range of support you can access to meet your hearing needs.

British Sign Language (BSL)

If you wish to learn British sign language (BSL), you need to contact Hull College via – in person - Hull College Wilberforce Drive Queens Gardens Hull East Yorkshire HU1 3DG Visit Hull College website to find out more (Opens in a new window)  


If you require an interpreter to meet your hearing needs, you should contact the provider of that service.  

Hull Sensory Support team

The Hull Sensory team can arrange for you to have a disability assessment. Your assessment helps the sensory team understand how they can support you to live your life. This can include advice and support on –
  • equipment and adaptations
  • advice and support for communication
  • registering as disabled
You can contact the sensory support team via –
  • email - (Opens in a new window)
  • telephone - 01482 318 700
  • text service - 07810 503 530
  • type talk service / Mincom - 18001 01482 318 700
The NHS offer hearing aid maintenance in partnership with Action for Hearing Loss. A drop in service is available at the following venues (no appointment needed) -  

Mondays at 9.30am to 11.30am at –

Newington Health Centre - Newington Medical Centre Anlaby Road Hull HU3 6BX  

Alternate Mondays 1 to 3pm at –

Longhill Health Centre (contact Audiology for dates) 162 Shannon Road Hull HU8 9RW  

Alternate Mondays at 1 to 3pm at -

Westbourne Health Centre (contact Audiology for dates) 81 Westbourne Avenue Hull East Riding of Yorkshire HU5 3HP  

Tuesdays at 1 to 3pm at–

Orchard Park Health Centre 210 Orchard Park Road Hull HU6 9BX  

Wednesdays 9.30 to 11.30am at-

Bransholme Health Centre Goodhart Road Hull HU7 4DW  

Fridays at 9.30 to 11.30am at –

Marfleet Group Practice Marfleet Primary Healthcare Centre Preston Road, Hull HU9 5HH  

First Thursday each month at 11am to 12:30pm at –

Age UK Bradbury House Porter Street Hull HU1 2RH If you have any questions regarding your hearing aids including batteries and repairs contact the audiology department at Castle Hill Hospital via -
  • email - (Opens in a new window)
  • telephone - 01482 624 734
  • fax - 01482 624 745
  • text line - 07799 895 033
in person - ENT and Audiology Building Castle Hill Hospital Entrance 3 Cottingham HU16 5JQ

Community directory

Search our local directory to find out what is currently going on in Hull. You can use the ‘hearing or visual impairment’ filter to find specific activities aimed specifically for people with hearing impairments. Search our Community directory  

Hull and East Yorkshire Centre for the Deaf

The Hull and East Yorkshire Centre for the Deaf provides a social place for people who are deaf or hearing impaired. The majority of their users communicate using British Sign Language (BSL). The centre is located on Spring Bank in Hull and offers –
  • licenced bar
  • sports
  • senior citizens
  • big bingo night and raffle
  • visual choir
  • chapel (they hold a church service on the last Tuesday of the month)
  • free internet computer
  • TV room and meeting room
  • function room hire (membership only)
  • events (seasonal parties around the colander year)
  • charity fund raising events
They also offer club nights that run between 7 and 11pm In addition, to their social activities, they also offer support with things such as –
  • advice and information
  • completing forms such as PIP and Jobseekers allowance
  • arranging appointments for people to access support
  • making sure organisations have arrangements
Visit the Hull and East Yorkshire centre for the deaf website for more information (Opens in a new window) Alternatively, you can contact them via – in Person – 63 Spring Bank Hull HU3 1AG Office hours are Monday to Friday 9am to 4pm  

Help living at home

Our help living at home section has information on the various support available adaptations including the Kingston Care Lifeline and Telecare Services More on help living at home here  


Our Transport’ section has lots of information around transport and mobility. Visit our Transport page to find out more    

What is a Visual impairment?

People with visual impairments are sometimes known as blind or partially sighted. The more modern term is sight impaired or severely sight impaired. Sight loss can be caused by a variety of conditions such as –
  • macular degeneration
  • glaucoma
  • diabetes
  • cataracts
  • visual cortex disorder
  • genetic defects or an injury
Many people who live with sight impairment experience different levels of sight loss. Some people are only able to determine lights or shapes, while others may experience blurred vision. Another effect of sight impairment is having no sight in the centre of the eye or no side vision. Some people may have some useful sight but may find it difficult at night. It is uncommon for someone to have no vision at all even if the person is registered blind. Eye strain and headaches are also a common side effect of living with sight impairment. Find out more about blindness and sight loss here (Opens in a new window)  

First Steps to Getting Sight Loss

Getting an eye test

It is estimated that 50 per cent of sight loss could be avoided. One simple thing you can do is get an eye test. In some cases your sight could be improved simply by different glasses or cataract surgery. If you feel you are having problems with your sight you should go to your GP or optician as soon as possible.You may be referred to an eye clinic or ophthalmologist (a specialist in eyes). They examine your eyes and determine if there are any possible treatments for your condition.

Registering as disabled

If you have sight loss, you may be able to register as disabled. You will need to see an ophthalmologist for an assessment and they will then issue you with a Certificate of Vision Impairment. More information on Registering as disabled (Opens in a new window) Living with sight impairment can make life more complex, however, you can get support from various national and local organisations. You could also get equipment to meet your visual needs.
The Hull Sensory team can arrange for you to have a disability assessment. Your assessment helps the Sensory team understand how they can help you live safely and independently in your own home. This can include advice and support on –
  • equipment and adaptations
  • alternative techniques to carrying out daily living tasks
  • registering as disabled
  • long cane and orientation
  • mobility training for people with sight impairments
You can contact the Sensory support team via –
  • email - (Opens in a new window)
  • telephone - 01482 318 700
  • text service - 07810 503 530
  • type talk service / Mincom - 18001 01482 318 700
Formally known as Herib, Sight Support has been supporting local people with sight loss since 1864. For over 150 years, Sight Support has been helping people across Hull and East Yorkshire with visual impairments to live full, active and happy lives. Visit the Sight Support website to find out more (Opens in a new window) Alternatively, you can contact them via - in person - Sight Support Beech Holme Beverley Road Hull HU5 1NF  

Magnifying aids, low vision aids, spectacle mounted aids

The Eye Hospital supplies magnifiers, low vision aids and spectacle mounted aids You can contact them at - Low Vision Aids Clinic Eye Hospital Fountain Street Hull HU3 2JZ telephone: 01482 816 681  

Alternative formats

You may find it easier to have documents in alternative formats. Alternative formats can include -
  • audio versions such as tape or CD
  • Braille
  • large print
Documents such as bills, bank statements and letters from GP’s as well as general information can be made available to you in these formats. You should contact the organisation that has produced the information and request for the document to be provided in your preferred format.  


If you are blind (severely sight impaired) and can provide the appropriate evidence, you are eligible to apply for a 50 per cent concession. More on TV licensing here (Opens in a new window)  

Audio description

Audio description is commentary that describes body language, expressions and movements, making the programme clear through sound. It sets the scene so you can clearly track what is taking place. This service is available on -
  • TV
  • cinema
  • sports events
  • theatres
Find out more about audio description here (Opens in a new window)  

Using technology

There are many ways that technology can help you stay connected and independent if you have sight loss. Computers screens can be adapted to make them easier to read or to talk aloud; books are available in different formats such as large print, braille and audio; television programmes can be audio-described so that you hear what is happening on screen; and talking phones or phones with large buttons may be easier to use if you can’t see well. You can find out about how technology can help you and how to adapt existing technology to make it more accessible, on via – BBC’s My web my way website (Opens in a new window) RNIB’s Information for everyday living pages (Opens in a new window)  

Royal National Institute for the Blind (RNIB)

The Royal National Institute for the Blind (RINIB) is the largest charity for people with sight loss. You can find lots of useful information around sight loss, along with practical support. Visit the RNIB website (Opens in a new window) Alternatively – you can contact them via –

Guide Dogs for the Blind Association

The Guide Dogs for the Blind Association provides guide dogs, mobility and other rehabilitation services to meet the needs of blind and sight impaired people. Visit the Guide Dogs for the Blind Association website to find out more (Opens in a new window) Alternatively you can contact them via –

The Macular Disease Society

The Macular Disease Society is a charity for people with macular disease, offering support, advice and information. Visit the Macular Disease Society website (Opens in a new window) Alternatively you can contact their Hull group by telephone on 01482 656 714 or 01430 422 905      
Age UK Information and advice for the elderly about benefits, care, age discrimination and computer courses. AskSARA Helps you find useful advice and products that make daily living easier   BBC Ouch! News, gossip, trivia and links on all things disability-related. Bi Polar UK Bi Polar UK is the national charity dedicated to supporting individuals affected by bipolar and assosciated illnesses, including carers, families and loved ones.  One to one mentoring for those that are affected call 0333 323 4458 or email or click the link below to visit the website. British Red Cross A national support line - free, confidential and open 7 days a week on 0808 196 3651. More info:  BRC Support  Care Quality Commission Checks all hospitals in England to ensure they are meeting national standards, and share their findings with the public. Christians Against Poverty (CAP) Debt Help Service during COVID-19 - via the helpline 0800 328 0006. Information:  Simon on 07933 348307. Community First Helps create sustainable communities and thriving organisations, including social enterprises and co-operatives. Counselling Directory Search for a counsellor or psychotherapist near you.   Dementia Friends Join Dementia Friends and they will help you understand a bit more about dementia, and the little ways you can help. Department of Health Public health, adult social care, and the NHS. Disability Awareness in Action Provides information and evidence to support disabled people in their own actions to secure their rights – at all levels. Disability Rights UK Works to create a society where everyone with lived experience of disability or health conditions can participate equally as full citizens.   Laurence Clark An internationally-acclaimed comedian, presenter, writer and actor who has cerebral palsy. Living Made Easy Clear, practical advice on daily living equipment.   POhWER Advocacy Making your voice heard. Revitalise Essential Breaks for disabled people and carers.

Royal Voluntary Service

Bringing People Together - a national campaign to bring elderly people together though social groups run by volunteers.  To find out more view this go to or read this Bring People Together leaflet Travelling with Diabetes Information on insurance when travelling. UK Charity Jobs Provides listings of third sector jobs and charity jobs throughout the UK. Using the Internet for Seniors - A beginners guide The following guide gives you hints and suggestions.  Please click on the link for helpful information.
Using The Internet For Seniors – Beginner’s Guide
Vida's Campaign against social isolation for older people. 
Vida’s Campaign Against Social Isolation