This area of our website is designed to bring you lots of useful information. Information is provided in drop down menus below. You can also use the search button located top right of your screen.

Digital Candle is a crowd-sourced advice platform for charities. They  introduce people at charities who need digital assistance, to experts who can help.

A FREE one hour of digital guidance for charities is available. To receive your free hour you will need to book a call  to tell them what your needs and they will assign a digital expert to help you.

What is a DBS Check?

A DBS (Disclosure and Barring Service) check, once known as the CRB (Criminal Records Bureau) check, is becoming more and more important when working within the Private Household industry. Majority of positions will request all candidates to have a valid DBS certificate before starting in the role. The Disclosure and Barring Service helps employers make safer recruitment decisions and prevent unsuitable people from working with vulnerable groups, including children. There are 3 tiers of DBS Checks available:

Basic DBS

The lowest level of disclosure which checks the Police National Computer for details of all current criminal convictions. Often used to support an immigration application, to vet prospective tenants or to volunteer.

Standard DBS

Covers those working in other occupations to children, vulnerable adults and the elderly but where they need to be of ‘good character’ and not have a criminal record. This could include someone applying to be employed as an accountant, working in a pharmacy or legal practice, someone applying for a firearms license or a senior manager at a bank or financial services organisation. Organisations employing someone in this sort of position want to assure themselves that the people they are considering haven’t got a lengthy criminal record for dishonesty, drugs offences or violent crimes.

Enhances DBS

The highest level of disclosure required for those positions that can involve caring for, training, supervising or being in sole charge of children or vulnerable adults. An Enhanced CRB will show the following offences: sexual, violence, the supply of drugs and safeguarding.

What is GDPR?

GDPR stands for General Data Protection Regulations, which is a new Europe-wide law that came into force on 25th May 2018 to replace the existing Data Protection Act. It sets out requirements for how people need to handle other people’s personal data.

What is personal data?

Personal Data is any information relating to a person, which could be used to identify them either directly e.g. name, address, date of birth, phone number, email address or indirectly e.g. social media posts etc. It can include data that is kept online as well as that kept manually.

Does it apply to me?

As an employer, you will be processing data about your employees, which means that GDPR will apply to you. Processing data means doing anything with it, including collecting, storing / holding, transferring it. What do I need to do to comply? If you process Personal Data, you must satisfy the grounds set out in the GDPR for doing so:

 Consent - has the person provided express, specific consent to the processing? If so, then you are entitled to process that person’s personal data.  Legitimate interest - do you have a legitimate interest for processing the person’s personal data? In other words, would the person be surprised or upset about the data processing?

 Contract Performance - is processing necessary to perform a contract with the individual? For example, an employer needs to process an employee’s address and payment information to provide them with a salary for the work done. The data must be processed only to the extent necessary to fulfil the contract. How do I gain consent? The person must be asked for consent in clear and plain language. They need to be told why the data will be processed and by whom i.e. if you use a payroll or managed account provider. They must also be told that they have the right to revoke that consent at any time and it must be easy for them to do so. You must keep a record of the consent that includes how it was obtained, the purposes for which you are holding the data and descriptions of the data. If consent has been revoked, then you must keep a record of this as well.

Can people access their data?

Yes, people can ask to access their data. Unlike existing data protection laws, there is no charge for this. You must respond to an access request within 1 month of receiving it. You must ensure that the data you hold is accurate, up to date and deleted or corrected without delay if it is inaccurate. Is all personal data treated the same? No, there are items classed as “Special Categories of Data”. If you process Special Categories of Data, it must satisfy additional criteria. Special Categories of Data include religious and political views, sexual orientation, health and genetic data. Where can I get further information?

Further information is available from the Office of the Information Commissioner or ICO at

Please conatct Choices and Rights at for further information


National Free Helplines

  • NHS Direct - 111

  • Samaritans - 116 123

  • Victim Support - 0808 168 9111

  • National Domestic Abuse Helpline - 0808 2000 247

  • Rape Crisis - 0808 802 9999

  • Refuge (Domestic Abuse Helpline) - 0808 2000 247

  • CALM (Campaign against living Miserably) For Man ages 15-35 - 0800 58 58 58

  • PAPYRUS (Young Suicide Prevention Society) - 0800 068 4141

  • Marie Curie Support Line - 0800 090 2309

  • The Silver Line (Info, Friendship  & Advice to Older People ) - 0800 470 8090

  • Childline - (NSPCC for Children) - 0800 11 11

  • NSPCC for adults concerned about a child - 0808 800 5000

  • Young Minds (For Parents) - 0808 820 5544

  • The Mix (Help for Mental Issues for Under 25's) - 0808 808 4994

  • Cruse Bereavement Care - 0808 808 1677

  • NHS bereavement helpline on 0800 2600 400

  • Grief Encounter - 0808 802 0111

  • Blue Cross for Pets ( Pet Bereavement Support Service) 0800 096 66606

  • Alcoholics Anonymous - 0808 917 7650

  • National Gambling Helpline - 0808 8020 133

  • National Debt Line - 0808 808 4000

  • Christians Against Poverty (CAP)Debt Help Service during COVID-19 helpline) - 0800 328 0006.

  • Carers Trust South East Wales (emergency grants scheme for unpaid carers) -

  • British Red Cross (national support line ) 0808 196 3651.


Mental health and wellbeing support

A few places you might be able to find support if you need it

Youth Access 

Find your local service using the Youth Access Service Directory:

*Note: Youth Access is a network of community organisations. They do not offer frontline support services themselves.

The Mix

Phone: 08080 808 4994

Or use the 1-2-1 chat online

Support and advice for under 25’s

Young Minds

Mental health information and advice 

NSPCC’s Childline

Child line 24-hour helpline: 0800 1111
or 1-2-1 chat with a counsellor

A safe place for you to talk


Councillors available until 10pm every day.

Free, safe and anonymous online counselling for Young People  

Barnardo’s: See, Hear, Respond

Online counselling and remote one-to-one support for children at risk during the Covid-19 pandemic.

No Panic

Helpline: 08449674848

Every day, 10am – 10pm

Charity offering support for sufferers of panic attacks and OCD


Helpline: 0808 802 5858
Or use the webchat 

The campaign against living miserably for men aged 15-35


116 123 Free 24-hour helpline

Confidential support for people experiencing feelings of distress or despair

Student Minds

mental health support for students at university. 


Phone: 030 0123 3393
Mon – Fri, 9am – 6pm

Visit the Mind A-Z to find out more information about a range of mental health related topics.

Students Against Depression

Students Against Depression

Offers information and resources to help find a way forward.

OCD Action

Phone: 0845 390 6232

Mon – Fri, 9.30am – 5pm

Support for people with obsessive compulsive disorder

Anxiety UK

Phone: 0844 4775774

Mon – Fri, 9.30am – 5.30pm

Support for people experiencing anxiety


0845 767 8000

Mon Friday 6-11

Confidential support for people experiencing feelings of distress or despair 


Text 85258

4/7 text service, free on all major mobile networks, for anyone in crisis anytime, anywhere.  

Beat (eating disorders)

0345 634 7650 (under 25s Helpline)
Monday to Friday

Support for people with an eating disorder.

Bipolar UK

Charity helping people living with manic depression/bipolar disorder

The #BumpTheHabit website contains lots of features to help pregnant women and their families in Hull stop smoking to give their baby the best possible start in life.
Visit to find out more.

Autism Spectrum Disorder (ASD) is a lifelong condition that affects how a person communicates with and relates to other people. It also affects how a person makes sense of the world around them.

Autism is known as a spectrum condition both because of the range of difficulties that affect adults with autism and the way that these present in different people. This means that while some people can lead relatively independent lives, others will require significant support.

You can find out more about ASD on the NHS website (Opens in a new window)

The Learning disability partnership board is a multi agency forum that is operated by the council which people with or affected by learning disability can

  • meet together
  • share information
  • promote the needs of people with a learning disability in their local area

You can contact the local partnership board by telephone on 01482 616 312


If you think an adult is being harmed, abused or neglected please tell us. You can go to our safeguarding Adults page to find out how to report it.

Visit the Hull City Council’s Safeguarding Adults page here (Opens in a new window)

If you're worried about your mental health during the coronavirus outbreak, many organisations have guidance that can help you. There is also support one-to-one if you are feeling stressed or anxious. You might be having more tough days, feeling worried or overwhelmed or you maybe you have things on your mind that you want to talk through.

➥ Guidance:

A new online section of the Samaritans website helps those struggling with mental health related to COVID-19 emergency. It includes practical tips to help people impacted by social distancing, remote working, worries about friends and family etc.

Our frontline offers round-the-clock one-to-one support, by call or text, from trained volunteers, plus resources, tips and ideas to look after your mental health. Text FRONTLINE to 85258 for a text conversation or call 116 123 for a phone conversation – all in confidence, with a trained volunteer, at any time.

Mind has compiled some reliable information and tips to help you cope during this time. It includes practical advice on how to cope when you have to stay at home because of coronavirus, looking after your wellbeing, and where to find more help. It also includes further information about Coronavirus and your rights to social care, bereavement and grief, loneliness etc.

Every Mind Matters (NHS) has information about looking after your mental health, helping others and where to get urgent support and advice. This online resource covers a range of new resources, designed specifically to help manage mental wellbeing during coronavirus, include a tailored COVID-19 Mind Plan, COVID-19 specific content for individuals and their loved ones, and support for specific mental wellbeing issues such as anxiety, stress, low mood and trouble sleeping. The website signposts people to activities such as mindful breathing exercises, help reframing unhelpful thoughts, and muscle relaxation.

➥ Support: 

Samaritans have trained volunteers who can help with confidential listening and signposting to specific support you might find helpful. They have introduced a confidential emotional support line for social care staff:

☏  0300 131 7000 available from 7:00am-11:00pm seven days a week.

Free 24-hour listening support is available so you can talk to them about anything that's troubling you, no matter how difficult.

☏ Call free on 116 123.

A Shout service  is available offering confidential 24/7 crisis text support for times when you need immediate assistance.
Text "SHOUT" to 85258 or visit Shout Crisis Text Line.

What does End of Life mean?

People are considered to be approaching end of life when they have been informed by their doctor that they are likely to die within the next 12 months, although, it is not always possible to predict.

Download easy read version of End of Life and Bereavement (PDF 4.5Mb)

If you are approaching end of life, or caring for someone who is, and you want to find out more about the care and support available to you, contact your GP, who is your main point of contact regarding all of your health needs.

Find your nearest GP here

It is your right to be able to access excellent standards of care and support at end of life and you should be entitled to choose where you want the care and support you need to be provided. This is called a ‘Person Centred Approach’ and means that your support is tailored to you.

Find out more about End of life person centred approach here (Opens in a new window)

Find out more about what to expect when someone important to you is dying (Opens in a new window)

Caring for Someone at End of life

If you are caring for someone with a terminal illness that takes 35 hours or more, then you may be eligible for Carers Allowance

You can apply online here (Opens in a new window)

You may also want to find out what other support there is for carers which you can access using the link provided

Access support for carers here

Dying Matters

Dying Matters is a coalition of 32,000 members across England and Wales which aims to help people talk more openly about dying, death and bereavement, and to make plans for the end of life.

They provide access to information and resources to help people be more open about their own experience of end of life. They offer an opportunity to connect with an on-line community of people and offer a means to find help near you.

Visit the Dying Matters website to access their resources (Opens in a new window)

General Information

Hearing loss may be caused by a number of factors. This can include -

  • genetics
  • old age
  • exposure to noise
  • infections
  • birth complications
  • trauma to the ear
  • certain medications or toxins

Hearing loss can be temporary or permanent and can affect all age groups.

Visit the NHS Choices – hearing loss to find out more (Opens in a new window)

Hearing loss may be gradual such as people who are in later life. Common symptoms of people with gradual hearing loss notice things such as difficulty hearing the TV or a conversation in a noisy environment.

Viral infections of the inner ear can also cause hearing loss to occur all of a sudden.

Another common effect of hearing loss is continual ringing in the ear which is caused by conditions such as tinnitus.

If you feel that your hearing is getting worse then you need to make an appointment with your GP.

Access our Local Healthcare Services page to find your nearest GP

The Hull and East Yorkshire Centre for the Deaf provides a social place for people who are deaf or hearing impaired.

The majority of their users communicate using British Sign Language (BSL). The centre is located on Spring Bank in Hull and offers –

  • licenced bar
  • sports
  • senior citizens
  • big bingo night and raffle
  • visual choir
  • chapel (they hold a church service on the last Tuesday of the month)
  • free internet computer
  • TV room and meeting room
  • function room hire (membership only)
  • events (seasonal parties around the colander year)
  • charity fund raising events

They also offer club nights that run between 7 and 11pm

In addition, to their social activities, they also offer support with things such as –

  • advice and information
  • completing forms such as PIP and Jobseekers allowance
  • arranging appointments for people to access support
  • making sure organisations have arrangements

Visit the Hull and East Yorkshire centre for the deaf website for more information (Opens in a new window)

Alternatively, you can contact them via –

in Person –

63 Spring Bank



Office hours are Monday to Friday 9am to 4pm

What is a Visual impairment?

People with visual impairments are sometimes known as blind or partially sighted. The more modern term is sight impaired or severely sight impaired. Sight loss can be caused by a variety of conditions such as –

  • macular degeneration
  • glaucoma
  • diabetes
  • cataracts
  • visual cortex disorder
  • genetic defects or an injury

Many people who live with sight impairment experience different levels of sight loss. Some people are only able to determine lights or shapes, while others may experience blurred vision. Another effect of sight impairment is having no sight in the centre of the eye or no side vision.

Some people may have some useful sight but may find it difficult at night. It is uncommon for someone to have no vision at all even if the person is registered blind.

Eye strain and headaches are also a common side effect of living with sight impairment.

Find out more about blindness and sight loss here (Opens in a new window)


First Steps to Getting Sight Loss

Getting an eye test

It is estimated that 50 per cent of sight loss could be avoided. One simple thing you can do is get an eye test. In some cases your sight could be improved simply by different glasses or cataract surgery.

If you feel you are having problems with your sight you should go to your GP or optician as soon as possible.You may be referred to an eye clinic or ophthalmologist (a specialist in eyes). They examine your eyes and determine if there are any possible treatments for your condition.

Registering as disabled

If you have sight loss, you may be able to register as disabled. You will need to see an ophthalmologist for an assessment and they will then issue you with a Certificate of Vision Impairment.

More information on Registering as disabled (Opens in a new window)

Living with sight impairment can make life more complex, however, you can get support from various national and local organisations. You could also get equipment to meet your visual needs.

The Hull Sensory team can arrange for you to have a disability assessment.
Your assessment helps the Sensory team understand how they can help you live safely and independently in your own home.

This can include advice and support on –

  • equipment and adaptations
  • alternative techniques to carrying out daily living tasks
  • registering as disabled
  • long cane and orientation
  • mobility training for people with sight impairments

You can contact the Sensory support team via –

  • email - (Opens in a new window)
  • telephone - 01482 318 700
  • text service - 07810 503 530
  • type talk service / Mincom - 18001 01482 318 700

Formally known as Herib, Sight Support has been supporting local people with sight loss since 1864.

For over 150 years, Sight Support has been helping people across Hull and East Yorkshire with visual impairments to live full, active and happy lives.

Visit the Sight Support website to find out more (Opens in a new window)

Alternatively, you can contact them via -

The Royal National Institute for the Blind (RINIB) is the largest charity for people with sight loss. You can find lots of useful information around sight loss, along with practical support.

Visit the RNIB website (Opens in a new window)

Alternatively – you can contact them via –

The Guide Dogs for the Blind Association provides guide dogs, mobility and other rehabilitation services to meet the needs of blind and sight impaired people.

Visit the Guide Dogs for the Blind Association website to find out more (Opens in a new window)

Alternatively you can contact them via –

The Macular Disease Society is a charity for people with macular disease, offering support, advice and information.

Visit the Macular Disease Society website (Opens in a new window)

Alternatively you can contact their Hull group by telephone on 01482 656 714 or 01430 422 905

The Cinnamon Trust is a National charity that can look after your pet while you are in hospital if you are 60 or over or are in the later stages of a terminal illness (Palliative Care).

This service is free but is limited as the service is dependent on the availability and location of volunteers.

Access the Cinnamon Trust here (Opens in a new window)

Alternatively you can contact them on 01736 757 900.

The Royal Mail’s Keepsafe service will hold your mail for up to two months and deliver it to your home when you are out of hospital.

For more information on charges contact Royal Mail on 03457 777 888 or speak to your local Post Office.

Access the Royal Mail keepsafe service here (Opens in a new window)

General Advocacy

An advocate is a person who supports and helps you to explain and say what you want if you find it difficult to do by yourself.

Advocates can help you -

  • access information and services
  • be involved in decisions about your life
  • explore choices and options
  • defend and promote your rights and responsibilities
  • speak out about issues that matter to you

Aside from people who know you well, there are also professional advocacy services, such as

  • Professional Advocacy service
  • Money management advocates like the Citizens Advice Bureau
  • Healthwatch Hull who can advocate your experiences and concerns relating to the health and social care services you receive

You can also search for advocacy in our community directory by selecting the 'advice and money' filter and then 'advocacy' from the drop down menu.

Search for an advocate here

The Professional Advocacy and Support Services (PASS) is a user led ‘Not for Profit’ company operating as a social enterprise working across Hull and East Riding. It was established by four trustees with first-hand experience of the difficulties and discrimination associated with disability and/or mental health issues.

PASS offers independent support to adults with a disability as well as family carers.

Visit the PASS website for more information (Opens in a new window)

Alternatively you can contact them via -

In Person -

PASS (Professional Advocacy Support Service)

Phoenix House

Dunswell Road


East Riding of Yorkshire

HU16 4JT

Cloverleaf Advocacy is an independent charity established in 1995, based in the North of England. Our services support over 8,000 people each year.
We provide high quality advocacy services to people with mental health needs, learning disabilities, older people, people with physical and sensory impairment, and carers. This includes people in hospitals, secure mental health units and residential homes
Alternatively you can contact them via -

Submit an enquiry form here (Opens in a new window)

What is the Care Act?


The Care Act is a new law about care and support for adults in England. Before the Care Act, there were many different laws and pieces of government guidance about how care and support should be delivered. These could be confusing and made it difficult for people to find out what they are entitled to. The Care Act brings everything together under one law.

The Care Act places new duties and responsibilities on councils for care and support for adults in their area.

Some key aims of the Care Act are to make sure that –

  • everyone can get the information, advice and guidance they need to make good decisions about care and support
  • people are supported to keep as well and independent as possible for as long as possible
  • people can get the services they need to help prevent or delay their care needs from becoming more serious
  • people can achieve the needs and goals that matter to them, and their wellbeing is the driving force behind their care and support
  • there is a range of good quality care providers to choose from.
  • the same eligibility threshold for receiving funded social care is applied across the whole country
    different agencies co-operate and work together to improve people's wellbeing.

Department of Health has produced a series of fact sheets to explain different parts of the act. There is also an Easy read booklet about the act.

Access the Care Act fact sheets here (Opens in a new window)

Download Easy read booklet here (PDF, 3mb) (Opens in a new window)

Citizens Advice Hull & East Riding (CAB) provides free, confidential, impartial and independent advice and information on a wide range of subjects.

Citizens Advice Bureau can help you to manage your debts; they can also assist with bankruptcy and Debt Relief Orders. (DRO’s)

Citizens Advice Bureau can improve your debt situation by giving you the right advice and information to make informed choices including –

  • help to deal with your debt problems
  • how to avoid losing your home
  • how to get your finances back into shape

They can also provide help and guidance with filling out forms for some benefit entitlements.

Visit the Citizens Advice Hull & East Riding website (Opens in a new window)

Alternately you can contact them via -

In Person -

Hull Office

The Wilson Centre

Alfred Gelder Street



Dost’ project – Launch of BAME Wellbeing and Signposting service

From Smile Foundation:

We hope this email finds you well and safe. As our region tackles yet another Covid-19 lockdown and its impact, we recognise how important it is to continue ensuring the mental and physical wellbeing of all.

Here we would like to present our ‘Dost’ project, a befriending and signposting service for our BAME communities in the East Riding, Hull, North Lincolnshire, and North East Lincolnshire regions. As the name ‘dost’ – Hindi for friend – suggests, we are here to provide friendly support and signposting to our clinical and non-clinical pathways. Our aim is to reduce health and wellbeing inequalities for our communities that have been disproportionately affected by the Covid-19 pandemic.

We are supported by our partner NHS Trusts and are therefore able to signpost beneficiaries to the various clinical services. Some areas of special consideration are:-

  • Mental Health
  • Emotional Wellbeing
  • Perinatal Mental Health Services
  • Suicide Prevention

In your positions as leaders of communities, groups, and service providers, we would encourage you to share our BAME helpline number 01482 215929 (option 2) with your members and organisations. Simply dial the number and select the correct option, and myself or an appointed Smile Foundation volunteer will be happy to offer information and signposting to our clinical and non-clinical pathways.

Phone lines are open Monday to Friday, 10am – 4pm

Note: If any of your community members require translation or interpretation services, please get in touch with us and we will be happy to discuss the necessary arrangements.

We hope you can share this information widely with your community members. If you would like any further information, please do not hesitate to drop me an email or ring our helpline on 01482 215929 (option 2). Please note: ‘Dost’ is not an emergency service. In an emergency always ring 999. For more information on the Urgent and Emergency Care Services, please click here.


Dost Digital Poster

Independent Provider of Special Education Advice (known as IPSEA) is a registered charity (number 327691) operating in England. IPSEA offers free and independent legally based information, advice and support to help get the right education for children and young people with all kinds of special educational needs and disabilities (SEND). We also provide training on the SEND legal framework to parents and carers, professionals and other organisations.

Why families need IPSEA

By law, children with SEND are entitled to educational support that meets their individual needs. Since IPSEA was formed in 1983, we have helped to improve educational support for thousands of children with all kinds of SEND. We do this by providing free and independent legally-based information, advice and casework support.



Who we are | (IPSEA) Independent Provider of Special Education Advice




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