This area of our website is designed to bring you lots of useful information. Information is provided in drop down menus below. You can also use the search button located top right of your screen.

What is a DBS Check?

A DBS (Disclosure and Barring Service) check, once known as the CRB (Criminal Records Bureau) check, is becoming more and more important when working within the Private Household industry. Majority of positions will request all candidates to have a valid DBS certificate before starting in the role. The Disclosure and Barring Service helps employers make safer recruitment decisions and prevent unsuitable people from working with vulnerable groups, including children. There are 3 tiers of DBS Checks available:

Basic DBS

The lowest level of disclosure which checks the Police National Computer for details of all current criminal convictions. Often used to support an immigration application, to vet prospective tenants or to volunteer.

Standard DBS

Covers those working in other occupations to children, vulnerable adults and the elderly but where they need to be of ‘good character’ and not have a criminal record. This could include someone applying to be employed as an accountant, working in a pharmacy or legal practice, someone applying for a firearms license or a senior manager at a bank or financial services organisation. Organisations employing someone in this sort of position want to assure themselves that the people they are considering haven’t got a lengthy criminal record for dishonesty, drugs offences or violent crimes.

Enhances DBS

The highest level of disclosure required for those positions that can involve caring for, training, supervising or being in sole charge of children or vulnerable adults. An Enhanced CRB will show the following offences: sexual, violence, the supply of drugs and safeguarding.

What is GDPR?

GDPR stands for General Data Protection Regulations, which is a new Europe-wide law that came into force on 25th May 2018 to replace the existing Data Protection Act. It sets out requirements for how people need to handle other people’s personal data.

What is personal data?

Personal Data is any information relating to a person, which could be used to identify them either directly e.g. name, address, date of birth, phone number, email address or indirectly e.g. social media posts etc. It can include data that is kept online as well as that kept manually.

Does it apply to me?

As an employer, you will be processing data about your employees, which means that GDPR will apply to you. Processing data means doing anything with it, including collecting, storing / holding, transferring it. What do I need to do to comply? If you process Personal Data, you must satisfy the grounds set out in the GDPR for doing so:

 Consent - has the person provided express, specific consent to the processing? If so, then you are entitled to process that person’s personal data.  Legitimate interest - do you have a legitimate interest for processing the person’s personal data? In other words, would the person be surprised or upset about the data processing?

 Contract Performance - is processing necessary to perform a contract with the individual? For example, an employer needs to process an employee’s address and payment information to provide them with a salary for the work done. The data must be processed only to the extent necessary to fulfil the contract. How do I gain consent? The person must be asked for consent in clear and plain language. They need to be told why the data will be processed and by whom i.e. if you use a payroll or managed account provider. They must also be told that they have the right to revoke that consent at any time and it must be easy for them to do so. You must keep a record of the consent that includes how it was obtained, the purposes for which you are holding the data and descriptions of the data. If consent has been revoked, then you must keep a record of this as well.

Can people access their data?

Yes, people can ask to access their data. Unlike existing data protection laws, there is no charge for this. You must respond to an access request within 1 month of receiving it. You must ensure that the data you hold is accurate, up to date and deleted or corrected without delay if it is inaccurate. Is all personal data treated the same? No, there are items classed as “Special Categories of Data”. If you process Special Categories of Data, it must satisfy additional criteria. Special Categories of Data include religious and political views, sexual orientation, health and genetic data. Where can I get further information?

Further information is available from the Office of the Information Commissioner or ICO at

Please conatct Choices and Rights at for further information


National Free Helplines

  • NHS Direct - 111

  • Samaritans - 116 123

  • Victim Support - 0808 168 9111

  • National Domestic Abuse Helpline - 0808 2000 247

  • Rape Crisis - 0808 802 9999

  • Refuge (Domestic Abuse Helpline) - 0808 2000 247

  • CALM (Campaign against living Miserably) For Man ages 15-35 - 0800 58 58 58

  • PAPYRUS (Young Suicide Prevention Society) - 0800 068 4141

  • Marie Curie Support Line - 0800 090 2309

  • The Silver Line (Info, Friendship  & Advice to Older People ) - 0800 470 8090

  • Childline - (NSPCC for Children) - 0800 11 11

  • NSPCC for adults concerned about a child - 0808 800 5000

  • Young Minds (For Parents) - 0808 820 5544

  • The Mix (Help for Mental Issues for Under 25's) - 0808 808 4994

  • Cruse Bereavement Care - 0808 808 1677

  • NHS bereavement helpline on 0800 2600 400

  • Grief Encounter - 0808 802 0111

  • Blue Cross for Pets ( Pet Bereavement Support Service) 0800 096 66606

  • Alcoholics Anonymous - 0808 917 7650

  • National Gambling Helpline - 0808 8020 133

  • National Debt Line - 0808 808 4000

  • Christians Against Poverty (CAP)Debt Help Service during COVID-19 helpline) - 0800 328 0006.

  • Carers Trust South East Wales (emergency grants scheme for unpaid carers) -

  • British Red Cross (national support line ) 0808 196 3651.


Mental health and wellbeing support

A few places you might be able to find support if you need it

Youth Access 

Find your local service using the Youth Access Service Directory:

*Note: Youth Access is a network of community organisations. They do not offer frontline support services themselves.

The Mix

Phone: 08080 808 4994

Or use the 1-2-1 chat online

Support and advice for under 25’s

Young Minds

Mental health information and advice 

NSPCC’s Childline

Child line 24-hour helpline: 0800 1111
or 1-2-1 chat with a counsellor

A safe place for you to talk


Councillors available until 10pm every day.

Free, safe and anonymous online counselling for Young People  

Barnardo’s: See, Hear, Respond

Online counselling and remote one-to-one support for children at risk during the Covid-19 pandemic.

No Panic

Helpline: 08449674848

Every day, 10am – 10pm

Charity offering support for sufferers of panic attacks and OCD


Helpline: 0808 802 5858
Or use the webchat 

The campaign against living miserably for men aged 15-35


116 123 Free 24-hour helpline

Confidential support for people experiencing feelings of distress or despair

Student Minds

mental health support for students at university. 


Phone: 030 0123 3393
Mon – Fri, 9am – 6pm

Visit the Mind A-Z to find out more information about a range of mental health related topics.

Students Against Depression

Students Against Depression

Offers information and resources to help find a way forward.

OCD Action

Phone: 0845 390 6232

Mon – Fri, 9.30am – 5pm

Support for people with obsessive compulsive disorder

Anxiety UK

Phone: 0844 4775774

Mon – Fri, 9.30am – 5.30pm

Support for people experiencing anxiety


0845 767 8000

Mon Friday 6-11

Confidential support for people experiencing feelings of distress or despair 


Text 85258

4/7 text service, free on all major mobile networks, for anyone in crisis anytime, anywhere.  

Beat (eating disorders)

0345 634 7650 (under 25s Helpline)
Monday to Friday

Support for people with an eating disorder.

Bipolar UK

Charity helping people living with manic depression/bipolar disorder

The #BumpTheHabit website contains lots of features to help pregnant women and their families in Hull stop smoking to give their baby the best possible start in life.
Visit to find out more.
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