Privacy Policy

1. Who We Are

Choices and Rights Disability Coalition (“we”, “our”, “us”) is the data controller responsible for the personal information we collect.

Address: Tiverton House, Tiverton Road, Hull, HU7 4DQ Email: office@choicesandrights.org.uk GDPR Contact: GDPR@choicesandrights.org.uk

2. What Personal Information We Collect

We may collect the following personal data:

  • Name
  • Address
  • Email address
  • Telephone number
  • Date of birth

We may also collect special category data, including:

  • Health information
  • Disability information
  • Care and support needs

This information is collected only when necessary to provide our services or meet legal obligations.

3. How We Collect Your Information

We collect information when:

  • You contact us via our website or email
  • You complete forms
  • You use our services
  • Partner organisations involved in your support provide information

4. How We Use Your Information

We use your personal data to:

  • Provide and manage our services
  • Communicate with you
  • Assess care and support needs
  • Meet legal and regulatory obligations
  • Protect individuals from harm
  • Monitor and improve our services
  • Prevent and detect fraud

5. Lawful Basis for Processing

We process personal data under the following lawful bases:

  • Consent
  • Contract
  • Legal obligation
  • Vital interests
  • Legitimate interests

Special Category Data

We process special category data under:

  • Article 9(2)(a) – explicit consent
  • Article 9(2)(h) – health or social care
  • Article 9(2)(c) – vital interests
  • Article 9(2)(g) – substantial public interest, including safeguarding

6. Is Providing Your Data Mandatory?

Some information is required for us to deliver services. If you choose not to provide necessary information, we may be unable to offer certain support.

7. Who We Share Your Information With

We may share information with organisations involved in your care, including:

  • Local authorities
  • NHS services
  • HMRC
  • Department for Work and Pensions (DWP)
  • Other support providers

We only share the minimum necessary information and always do so securely.

8. International Transfers

We do not routinely transfer personal data outside the UK. If any service provider stores data internationally, we ensure appropriate safeguards are in place, such as UK GDPR‑approved Standard Contractual Clauses.

9. How We Store Your Information

Your information is stored securely using:

  • Restricted‑access digital systems
  • Secure paper storage
  • Access limited to authorised staff

10. How Long We Keep Your Information

We retain personal data only as long as necessary. In most cases, this is up to 7 years after your service ends, after which it is securely destroyed.

11. Your Rights

You have the right to:

  • Access your data
  • Correct inaccurate information
  • Request erasure
  • Restrict processing
  • Object to processing
  • Withdraw consent
  • Request data portability (where applicable)

We respond to all requests within one month.

12. How to Withdraw Consent

If we rely on your consent to process data, you can withdraw it at any time by emailing: office@choicesandrights.org.uk

13. Subject Access Requests

To request a copy of your personal data, contact: office@choicesandrights.org.uk

We may ask for proof of identity to protect your information.

14. Automated Decision‑Making 

We do not use automated decision‑making

15. Complaints

If you are unhappy with how we handle your data, you can contact us directly. You also have the right to complain to the Information Commissioner’s Office (ICO):

Website: www.ico.org.uk Telephone: 0303 123 1113

16. Website Use

When you use our website, we may collect basic usage data such as:

  • Pages visited
  • Information submitted via contact forms

For details about cookies and similar technologies, please see our Cookie Policy.

17. Changes to This Policy

We review and update this policy regularly to ensure ongoing compliance. The latest version will always be available on our website.

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